Exchanges and returns

To return the product, the customer must confirm the return with RUN.PT. 

Shipping costs are borne by the customer.

Applicable law and jurisdiction agreement

These general marketing conditions and any additional clauses included in specific supply contracts are governed by Portuguese private law, whether relating to national or international transactions.

Right to Terminate Contract

According to legislation, namely Decree-Law No. 143/2001, with the changes introduced by Decree-Law No. 82/2008, in contracts concluded remotely, the consumer has a maximum period of 14 days to terminate the contract without payment of compensation. and without the need to indicate the reason (article 6). The deadline starts from the date of receipt of the goods by the customer. 

RUN.PT determines that this period is extended to 30 days for purchases made during the month of December due to Christmas offers.

The customer can freely terminate the purchase agreement signed with RUN.PT through its On-Line store www.run.pt, as long as they return the purchased products, in the conditions of use in which they were found at the time of purchase. (new, in their original packaging and without any signs of use), otherwise the return will be refused.

 - To this end, you should contact us via email geral@run.pt

 - The return, exchange, credit note or refund of the amount paid will be made, using the same payment method used for the purchase, on a date to be agreed, after receipt and verification of the material.

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You must always return products in their original packaging, with all accessories and the respective purchase receipt.

- Exchanges and returns are accepted as long as the product is new, in its original packaging and without any use/sign of use. 

In the case of a return, and after receipt and verification of the item(s) by RUN.PT, the purchase amount will be refunded using the same payment method used for the purchase. Return/exchange shipping costs are borne by the customer. 

In the event of an anomaly or manufacturing defect, RUN.PT will file a warranty claim with the respective brands. This process may take up to 30 days.

- Items to be returned must be sent to the following address:

- Information regarding the consumer's right to terminate the contract is described in detail in Decree-Law No. 143/2001.

In the event of an anomaly or manufacturing defect, RUN.PT will file a warranty claim with the respective brands. This process may take up to 30 days.

General conditions